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Following is a list of Howard's popular articles. You are welcome to download any of the articles for your own use.
However, if you wish to reprint or repost any of these articles, you need to contact SuccessWorks Inc for permission. If permission is granted, we request a hard copy of the publication in which the article appears. We also request you include Howard's bio at the end of the piece, along with contact information.
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Customer Service Champions: Making the Transition From Good to Great |
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